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At FreakFitFoodie, we care about the quality of every snack we send out. Because our products are food items and for safety reasons, our return and refund policy is designed to be fair, simple, and hygienic.
- Eligibility for Returns
Returns are accepted only for products that are:
• Damaged in transit.
• Incorrectly delivered.
• Defective or spoiled upon delivery.
• Reported within 24 to 48 hours of delivery.
For safety and hygiene reasons, we do not accept returns for opened, partially consumed, or improperly stored food items. This is consistent with standard food-brand policies that limit returns for perishable goods and require quick reporting of issues. - Non-Returnable Items
We do not accept returns for:
• Opened packages.
• Items consumed fully or partially.
• Products damaged due to customer mishandling or improper storage.
• Clearance, promotional, or final-sale items.
• Orders reported after the allowed claim window. - Refunds
If your claim is approved, we may offer:
• A replacement of the same item.
• Store credit.
• A full or partial refund, depending on the issue.
Refunds are usually processed back to the original payment method within 7 to 10 business days after approval, similar to many snack and food retailers. - How to Request a Refund or Return
To request help, email us at support@freakfitfoodie.com with:
• Your order number.
• A brief description of the issue.
• Clear photos or videos of the product and packaging.
• The date of delivery.
Please contact us as soon as possible after receiving the order so we can review your case quickly. - Order Cancellations
Orders can be cancelled only if they have not yet been processed or shipped. Once the order has been dispatched, it cannot be cancelled. This approach is common among food brands because preparation and dispatch happen quickly. - Wrong or Missing Items
If you receive the wrong item or if something is missing from your order, contact us within 24 to 48 hours of delivery. After verification, we will arrange a replacement, resend the missing item, or issue a refund as appropriate. - Shipping Damage
If your package arrives damaged, please keep the original packaging and share photos with us right away. This helps us review the issue with our delivery partner and resolve it faster. - Quality Concerns
If you feel a product did not meet our quality standards, please let us know immediately. We review every complaint carefully and may offer a replacement, refund, or store credit based on the circumstances, similar to quality-guarantee approaches used by other food brands.
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FreakFitFoodie Refund & Return Policy
Due to the nature of our products, we accept returns only for damaged, defective, incorrect, or spoiled items reported within 24 to 48 hours of delivery. For hygiene and safety reasons, opened or partially consumed food products cannot be returned. Approved claims may be eligible for a replacement, store credit, or refund processed within 7 to 10 business days. Orders can only be cancelled before processing or shipment.